vexpi Frequently Asked
Questions

vexpi requires identity verification (KYC) before processing your first withdrawal. Accepted documents include your Bangladesh National Identity Card (NID), a valid passport, or a government-issued birth certificate. You may also be asked to provide proof of your payment method — for example, a screenshot of your registered bKash or Nagad account showing your mobile number. Documents are reviewed within 48 hours of submission (Bangladesh Standard Time, UTC+6).

No. Each player is permitted to hold exactly one vexpi account. Duplicate accounts are a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts, as well as the forfeiture of any bonus balances or pending winnings. If you have accidentally created a second account, contact [email protected] immediately so the issue can be resolved without penalty.

You can reset your vexpi password directly from the login page. Click "Forgot Password", enter the email address registered to your account, and a secure reset link will be sent to your inbox. The link expires after 30 minutes for security reasons. If you no longer have access to your registered email, contact [email protected] with your registered mobile number and a copy of your NID for manual identity verification.

To permanently close your vexpi account, send a written request to [email protected] with the subject line "Account Closure Request", including your registered username and the reason for closure. Any real-money balance remaining in your account will be withdrawn to your primary payment method (bKash, Nagad, or bank card) before closure is finalised. Please allow up to 5 business days for the process to complete. Note that account closure is different from self-exclusion — see the Safety & Responsible Gaming section below if you are seeking help with problem gambling.

The minimum deposit on vexpi is ৳200 BDT, regardless of the payment method you use. This applies to bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard. There is no maximum deposit limit enforced by vexpi, though your individual payment provider (for example, bKash or Nagad) may have its own daily transaction limits that apply independently.

The minimum withdrawal amount on vexpi is ৳500 BDT. Withdrawals below this threshold cannot be processed. There is no maximum single withdrawal limit set by vexpi, but large withdrawals may be subject to additional identity verification checks before funds are released. All withdrawals are sent to the same payment method used for your most recent deposit, in line with anti-money-laundering best practices.

Withdrawals to Nagad and Rocket are typically processed within 1–4 hours of approval. Before a withdrawal can be approved, your KYC verification must be complete. Once approved, funds arrive in your Nagad or Rocket wallet promptly. Bank card withdrawals (Visa, Mastercard) and bank transfer requests to Dutch-Bangla Bank, City Bank, or BRAC Bank may take 1–3 business days depending on inter-bank processing times in Bangladesh.

vexpi does not charge any platform-side fees on deposits or withdrawals. However, your payment provider — such as bKash, Nagad, or your bank — may apply their own standard transaction charges, which are outside vexpi's control. We recommend checking your provider's current fee schedule before initiating a transfer. All amounts displayed in your vexpi account are in Bangladeshi Taka (৳ BDT) with no hidden conversion charges.

A pending deposit usually means the payment gateway is awaiting confirmation from your bank or mobile wallet provider. Wait at least 15 minutes before raising a query. If the deposit remains pending after that time, email [email protected] with your registered account username, the deposit amount in BDT, the payment method used (e.g., bKash), and the transaction reference number or screenshot of the payment confirmation. Our team will investigate and manually credit confirmed deposits within 24 hours.

All slot games on vexpi use certified Random Number Generator (RNG) technology, meaning every spin outcome is statistically independent and cannot be predicted or manipulated. RTP (Return to Player) is the percentage of total wagered money a slot pays back to players over millions of spins. For example, a slot with 96.5% RTP returns ৳96.50 for every ৳100 wagered on average over the long term. RTP figures for individual games are available in each game's information panel on the vexpi slots page.

Yes. vexpi is fully optimised for mobile browsers on both Android and iOS devices. The entire platform — including cricket betting, live casino, slots, Space Max, and Pool Rummy — is accessible through your mobile browser without needing to download any app. The mobile interface automatically adjusts to your screen size, ensuring smooth gameplay and easy navigation whether you are in Dhaka or anywhere else in Bangladesh with a stable internet connection.

vexpi partners with some of the most respected game studios in the online gambling industry, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. This means you have access to thousands of slot titles, immersive live dealer tables hosted by professional croupiers, and innovative crash and instant-win games — all within a single vexpi account funded in BDT.

If your connection drops mid-round in a live casino game, vexpi's system records the state of the game at the point of disconnection. When you reconnect, any bet that was already confirmed before the disconnection will be settled according to the actual game outcome — you will not lose a winning bet due to a connectivity issue. Any round that had not yet received a confirmed bet at the time of disconnection will be voided. Contact [email protected] if you believe a settlement was incorrect after a disconnection.

A wagering requirement (also called a playthrough requirement) is the number of times you must bet the bonus amount before any winnings derived from it can be withdrawn as real money. For example, if you receive a ৳1,000 bonus with a 30x wagering requirement, you must place a total of ৳30,000 in qualifying bets before the bonus converts to withdrawable cash. vexpi's specific wagering requirements vary by promotion and are always stated clearly in the individual offer's terms and conditions.

Yes. All vexpi bonuses carry an expiry date, which is specified in the terms of each individual promotion. If you do not meet the wagering requirement within the stated period, the remaining bonus balance and any associated winnings are automatically forfeited from your account. The expiry timer typically begins the moment the bonus is credited to your account, not from the date of registration. Check your active bonus status in the Account > Bonuses section of your vexpi dashboard.

vexpi regularly runs seasonal and event-based promotions tailored to the Bangladeshi calendar. During major cricket events — including BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures — enhanced odds, cashback offers, and free bet promotions are typically available. vexpi also recognises key Bangladeshi occasions such as Eid and Pohela Boishakh with special bonus campaigns for registered players. Check the promotions section of your vexpi account for the latest active offers.

No. Bonus balances on vexpi cannot be withdrawn until the full wagering requirement has been satisfied. If you request a withdrawal while a bonus is still active and the wagering requirement is unmet, the bonus and any winnings generated from it will be forfeited before the withdrawal is processed. Your real-money deposit balance (excluding bonus funds) can always be withdrawn at any time, subject to standard KYC verification requirements.

The minimum age to register and play on vexpi is 18 years. This is a strict, non-negotiable requirement. All players must confirm their date of birth during registration, and identity documents are verified at the KYC stage before any withdrawal is approved. Accounts found to belong to players under 18 are permanently closed, all deposits are returned, and all winnings are forfeited. vexpi takes underage gambling extremely seriously and encourages parents and guardians to use internet filtering tools on shared devices.

You can self-exclude from vexpi at any time by emailing [email protected] with the subject line "Self-Exclusion Request", including your registered username and your preferred exclusion period (6 months, 1 year, 3 years, or permanent). Self-exclusion takes effect within 24 hours of your request being confirmed. During the exclusion period, your account is fully suspended, all promotional communications are stopped, and vexpi will not permit re-registration. Self-exclusion cannot be reversed before the period expires — this is intentional and protective.

Yes. vexpi allows you to set daily, weekly, or monthly deposit limits to keep your spending within a budget you are comfortable with. Once a limit is set, vexpi will decline any deposit that would exceed your chosen threshold. Reducing a deposit limit takes effect immediately. Increasing a limit requires a mandatory 24-hour cooling-off period before the higher limit is activated — this prevents impulsive decisions. To set or adjust deposit limits, go to Account Settings > Responsible Gaming, or email [email protected].